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Return & Refund Policy

Last updated: 1 November 2026

Every SKYCOTE piece is crafted from solid wood, and many are made especially for you. This policy explains how cancellations, damage claims, repairs, returns, refunds and our warranty work, so you know exactly what to expect.

1. Cancelling an order

  • You can ask to cancel an order within 72 hours of order confirmation, as long as production has not started.
  • An approved cancellation carries a 5% transaction fee. The remaining amount is refunded to your original payment method.
  • Once production has started, the order cannot be cancelled or refunded for change-of-mind or other reasons on the customer's side.

2. Made-to-order and customized products

Products marked Made To Order and customized pieces are crafted only after you order. The same 72-hour window applies, but only until manufacturing begins. After that they cannot be cancelled, returned or exchanged for change of mind.

3. Damaged or defective items

Please inspect your furniture at delivery. If something is damaged or you suspect a manufacturing defect, tell us within 72 hours of delivery and include:

  • your order number,
  • clear photos or a short video of the issue,
  • a brief description of the problem, and
  • your delivery address and a contact number.

Reports made after this window may not be eligible, because we cannot reliably tell transit damage from later wear.

4. Minor issues

Small scratches, minor dents, light finish marks and colour touch-ups do not usually qualify for a return or refund. Where we can fix them on site, we may send a local carpenter, painter or technician to repair the piece at your home at no cost to you.

5. Major defects

If a defect cannot be repaired satisfactorily, we will choose the most suitable remedy. This can be replacing a part, reworking the affected section, a specialist repair, or replacing the product. For defects that can be repaired, a full return is not the default solution.

If we approve a return, the product must go back in its original packaging. If packaging is missing or damaged, packaging charges may be deducted from the refund. Do not send anything back until we have approved the return and arranged the pick-up.

6. Natural wood variation

Solid wood is a natural material. Differences in grain, colour, knots, texture and small natural markings between pieces, or between a photo and the real product, are part of its character and are not defects. Wood can also expand and contract slightly with the seasons.

7. Warranty

Unless a product says otherwise, SKYCOTE furniture carries a 12-month limited warranty from the date of delivery against manufacturing and workmanship defects under normal home use.

The warranty does not cover:

  • normal wear and tear;
  • damage after delivery, misuse or overloading;
  • repairs or changes made by anyone other than us or our appointed technician;
  • improper installation or damage while moving the furniture to another location;
  • damage from moisture, heat, direct sun, harsh chemicals or cleaning products; and
  • natural wood variation and seasonal movement described above.

8. Refunds

  • The refund is the amount you paid, less the 5% cancellation fee (where it applies) and any other deductions set out in this policy.
  • Approved refunds are usually started within 3–5 business days. Your bank or payment provider may take additional time to show the money in your account.
  • Refunds go back to the original payment method.

9. How to reach us

To cancel an order, report damage or claim warranty, contact us with your order number:

Our team is available during the support hours shown on the Contact Us page. You can also use the Contact Us form.

SKYCOTE
SKYCOTE LIVING , ROAD NO. 17 , GRAM- JAISALYA , VKI AREA , JAIPUR -302013