Shipping Policy
Last updated: [Add date]
SKYCOTE is committed to safe, timely furniture delivery. Here's how shipping works:
1. Order Processing
Orders placed by noon IST on a business day are processed the same day. Orders placed after noon, or on weekends/holidays, are processed the following business day.
2. Handling Time
- Small items (chairs, tables, units, decor): 12–15 business days
- Large items (beds, sofas, dining sets): 20–22 business days
- Custom / made-to-order: timeline confirmed at purchase
Manufacturing delays may occasionally occur and will be communicated to you.
3. Transit Time
Standard transit time across India is 7–10 business days, with expedited options available at extra cost.
4. Total Delivery Time
- Small items: 16–20 business days
- Large items: 26–30 business days
- Custom orders: individual timeline
Delivery is made to the ground floor only for multi-story buildings.
5. Shipping Cost
Free shipping applies to most serviceable pin codes. Out-of-delivery-area orders may incur additional fees based on size, weight and location.
6. Order Changes & Cancellations
Custom furniture cannot be cancelled once production has started. Standard items may be changed or cancelled only before processing begins. Approved cancellations after that point incur a 25% restocking/manufacturing fee.
7. Payment Terms
Full payment is due before dispatch.
8. Order Tracking
You'll receive an email and SMS with tracking details once your order is dispatched.
9. Damaged or Missing Items
Please report any issue immediately via email at [email protected] or phone at +91-7852060511.
10. Business Days
Monday to Saturday, excluding national holidays. Please ensure your delivery address and availability are accurate to avoid delays.